Online Payment - Common Problems
Paying online can be easy and convenient, however there are a couple things to keep in mind:
Initial signup problem
On the initial sign up screen it will ask you for some information to identify your account. You will only need to do this once, in the future you will just use the user name and password that you setup in the next step. Formatting of this informaiton is very important!
Name:
Make sure you use the name exactly as it appears on the bill
(LAST NAME+COMMA+SPACE+FIRST NAME) (for example: Smith, John)
Zip Code:
Use the ZIP code on your bill
Invoice Date (mm/dd/yyyy):
Use Invoice date, but use the format shown (2 digit month / 2 digit date / 4 digit year)
Invoice #:
Use Invoice number
Invoice Amount:
Use the invoice amount ( no $ sign needed)
Problem with Balance Due
(The problem with incorrect balances has been corrected by Intuit)
Please pay your balance due as listed.
If you have a quarterly bill and would like to pay for the year, you may pay the yearly rate, the overpayment will show correctly as a credit on your account.)
Problem puting in credit card info
When typing in your credit card information it keeps telling you there is "missing required information". You need to save the credit card information to be used in the future, then use the card saved to pay the current invoice.
If you need any help or information about using online payment webite, please call us in the office and we will assist you. Thank you and we hope this will answer some questions about common problems.
919-934-4722 - Main Office